Frequently Asked Questions (FAQ)

Our core business is providing contractual logistics solutions for companies and commercial entities. While we appreciate your interest, we are unable to accept personal shipments. For individual shipping needs, we recommend contacting a standard courier service.

By using our services, you agree to these terms and conditions:

- All services are provided based on the information and instructions given by the customer. TD Express Sdn Bhd reserves the right to refuse service to any customer at its discretion.
- Customers must not use our services for illegal activities or transport prohibited goods. TD Express Sdn Bhd reserves the right to inspect goods and refuse transportation if they are deemed unsafe or illegal.
- TD EXPRESS’s liability in respect of any one Shipment is limited to MYR200.00 or the actual value of the Shipment, whichever is lower. You are advised to make own arrangements for insurance coverage if you regard the limits set as insufficient.
- If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as ‘DAMAGED’ otherwise any claim for damage will be refused. It is the sender’s responsibility to inform the recipient of these terms and conditions.
- All claims must be submitted in writing to TD EXPRESS within 48 hours from the time of receipt of shipment, failing which TD EXPRESS shall have no liability whatsoever. Any claims submitted after 48 hours from the time of receipt of shipment will not be entertained.
- In the event of a claim, a cost invoice indicating the value of the consignment's and photos/police report (if any) must be provided for all damage claims.
- Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith. All of the original shipping cartons, packing and contents must be made available for TD EXPRESS’s inspection and retained until the claim is concluded. TD EXPRESS is not obliged to act on any claim until all service charges have been paid.
- TD EXPRESS’s liability is strictly limited to direct loss and damage of the shipment. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to TD EXPRESS’s attention before or after acceptance of the Shipment.
- TD EXPRESS shall not be liable for any loss, damage, delay, shortage, missed delivery, non-delivery, misinformation or failure to provide information in connection with Customer’s Shipment which is; Beyond the reasonable control of the management of TD EXPRESS, Resulting from the Acts of God and, By the occurrence of a force majeure event including but not limited to severe weather, fire and flood, war, rebellion, sabotage, riot, terrorism, strike or industrial dispute of whatsoever nature, act or omission or local or overseas public authority and changes in applicable law, disruption of air or ground network, mechanical problems to modes of transportation/machinery or material shortage (i.e., fuel and electricity), government bodies policies on travel restrictions, quarantine, or trade embargoes, or had closed buildings or borders.
- TD EXPRESS shall not be liable for any losses and damages caused by fraud, willful acts, reckless acts, omissions, gross negligence of any person (including its employees, servants, agents, affiliates, contractors and agents) and shall not be vicariously liable for any such action or omission for which the management of TD EXPRESS has exercised reasonable diligence.
- TD Express Sdn Bhd reserves the right to amend these terms and conditions at any time. Changes will be effective upon posting on our website or notification to the customer.

Packing depends on the product, but the best practice is to have it packaged and placed on a standard 100×120cm pallet and shrink wrapped for safe travels. This method will also make loading and unloading easier saving time and money.

It is best practice to keep your pallets under 180cm to prevent tilting and collapsing of your cargo.

View our e-Invoicing details through our e-Invoice Profile.
https://www.tdexpress.co/einvoice

To request for e-Invoice, please complete our form through the link below.
https://www.tdexpress.co/register-einvoice-profile

Yes, our minimum charge for every LTL delivery order to Singapore is 1 standard pallet space (100x120cm).

We export thrice per week on Mondays, Wednesdays and Fridays, or the next working day if it falls on a public holiday.

Please provide a copy of your invoice for us to prepare customs declaration, and GST calculation. You can also provide us with your own K2 Form and CCP if you have your own appointed customs agent.

Ensure you have your marking number written clearly on your packages and to attach any delivery documents together, then deliver within our operating hours to our warehouse. We shall process your cargo accordingly.

** Do not use our company name as your billing party when you are buying from local suppliers. With recent e-Invoicing law coming into effect, it may cause issues for your supplier and us altogether.

TD EXPRESS SDN BHD
18, JALAN KEMPAS UTAMA 3/7,
TAMAN KEMPAS UTAMA,
81200 JOHOR BAHRU, JOHOR.
Contact No. : 011-16672028
** Contact for cargo receiving arrangements only.

Operating Hours :-
MONDAY - FRIDAY : 9.00AM - 6.00PM
** Please avoid lunch time from 1.00PM - 2.00PM
SATURDAY : 9.00AM - 1.00PM
** Closed on Sundays & Public Holidays.

A marking number is the number we use to identify your cargo. Your own unique marking number is created while registering for an account with us.

If you do not already have a marking number, please contact our Batam office providing your commodity information for a quote and customer registration.

Please refer to whoever you registered your account with. In other words, it depends on who provided you with your marking number.

If you are not registered with TD Express, you can contact our Batam office directly at:
WhatsApp : +62 81279792288 / +62 8127032698

If you registered with TD Express directly, kindly refer to our customer service department for updates.

Currently we only provide LCL services to Batam for General Cargoes only, please refer to our customer service department to check if your cargo can be exported.

Please allow a total of 7-14 working days for processing of your cargo / packages upon receiving.

Upon registration on using our warehousing services, you are given an account to access our Warehouse Management System. Simply login using the account you are given to check your cargo movements in and out our warehouse.

Yes, we provide warehousing and storage solutions as part of our services. Typically, if your shipment requires temporary storage for transit, we are glad to provide storage free of charge.

According to Malaysian law, you are required to go through the declaration procedures for your import or export activity. In order to declare your import or export, you need to assign a registered customs agent to assist you with the custom declaration process.

Please request the necessary forms from our sales department, and prepare the following documents to attach together with your forms for customs agent appointment:
- Documentations For Customs Agent Assignment (Template provided)
- Copy of Director IC (Front/Back)
- Copy of Latest Utility Bill (Electric/Water)
- Company Profile
- A photo of your signboard and main entrance
- Latest Full Set of Company/Business Registration Documentations (SSM)