CLARIFICATION REGARDING RECENT UNAUTHORIZED ACTIVITIES
Dear Valued Customers and Partners,
We wish to bring to your immediate attention a concerning incident that has unfortunately affected our company in recent times. It has come to our notice that criminals, without our knowledge or consent, have illicitly used our company's name and facilities to smuggle duty unpaid cigarettes into Singapore. We want to emphasize that our company has no association or involvement with these unlawful activities.
The specifics of this unfortunate incident are as follows:
Unauthorized Use: Our company was unwittingly exploited by criminals who manipulated our business information and resources to carry out illegal activities, specifically the smuggling of duty unpaid cigarettes into Singapore.
False Identity: These individuals contacted us using a registered business name and fictitious personal details, misleading us into believing they were genuine clients.
Deceptive Collection: They arranged for the collection of goods at a falsified business address, a nondescript shoplot lacking any signboard or official identification.
Concealment of Contraband: The smugglers concealed the duty unpaid cigarettes cleverly within seemingly innocent packaging, such as empty pallets and boxes falsely labeled as stretch film.
Collaboration with Authorities: We take such incidents very seriously and are actively collaborating with the Royal Malaysian Police Smuggling Task Force to address this matter and assist with their investigations.
We want to assure our esteemed clients and partners that we are working diligently to rectify this situation. We emphasize our firm commitment to conducting our business operations with the highest ethical standards and in compliance with all relevant laws and regulations.
Moving forward, we are reviewing and reinforcing our internal processes and security measures to prevent any future misuse of our company's identity or resources.
We sincerely regret any inconvenience or concern this incident may have caused. Rest assured, we remain steadfast in upholding our integrity and trustworthiness in all our dealings.
Should you have any questions or require further clarification, please do not hesitate to contact us directly. We thank you for your understanding and continued support.
TD EXPRESS SDN BHD